Mimer SoftRadio - Security Dispatch
Security Centrals are a constantly changing environment.
This makes it perfect for them to use Mimer SoftRadio, since it can be rebuilt and expanded along with the centrals needs. It is easy to add another radio when a new object to guard is added, even if the new site uses a different type of radio system.
The security company in the picture below started with MPT radios running in a system in Stockholm. They have during a period of over ten years since then, expanded with radios and operators in Gothenburg, audio recording and status logging. They have also added several radios in small towns around Sweden and in shopping centers. The latest addition is a radio in the Swedish public safety Tetra network, Rakel. Read the story below.
Shop Watch systems can easily be connected together to one large security central handling all the malls.
Shop Watch, with radios at different malls.
Security company with several systems spread out.
MPT System with StatusLog and added Tetra equipment.
"Shop Watch" Dispatch centres
Many shopping malls have their own local radio system. But the security guards report to a dispatch centre that is not in the mall, it is centralised for several shopping malls.
By installing a fixed radio at each shopping mall and remote controlling it through Mimer SoftRadio, the operator can sit “anywhere” and handle many shopping malls at the same time. The radio systems at the shopping malls can be of different types and brands. Mimer SoftRadio will still handle them all from the same dispatcher.
All calls can be recorded through the use of a Mimer ViceLog.
The story of one of Sweden's larger security companies
They mainly used an MPT1327 system with Motorola equipment. For dispatching, the four operators each had one radio in front of them. And for alarm call taking a fifth radio was installed at operator position one.
One of their initial problems was having radios on the tables, everything else worked through computers. But a worse problem was that nearly all calls came in to the first operator. And if he was occupied no one else could pick up the call. Either the guy in the field had to wait or he called another operator at random, all of a sudden the same call was at two or three operators who all were stuck with other jobs and a forth might have had nothing to do.
The guards in the field also reported their status with codes but had to rely on the operators to write them down manually with the correct time.
The worst problem was that also all alarms came in to only one operator position, which made it hard for the others to act on an alarm.
Another request was to have a voice recording possibility on the radio calls for follow up on incidents.
The solution to this was to use a Mimer SoftRadio System.
- All the five radios was moved to rack units in the alarm centrals server room.
- Four of the radios was then connected out to the operator positions and displayed on their computer screens. Each operator can use all four radios, but mainly use only one.
- The fifth radio was connected through MAP27 to a server running Mimer StatusLog. The server handles all calls and place them in a voice request queue. Also alarms are placed in the queue with top priority.
Status calls go right through to the server and never display, only log with time stamp.
The call queue and the alarms pop up on all operator screens.
All calls and statuses are logged and time stamped for future follow up.
- Also a server running Mimer VoiceLog was built into the system and all audio going in and out over radio is now digitally recorded.
The operators have in this way received a much nicer working environment, with less equipment on the desk and also less stressful.
The field working guards get their calls answered much faster and their status calls logged automatically.
And the manager gets a better chance to follow up on special events.
The first upgrade was to connect the central in Gothenbourg so that both centrals can work in parallel or take over for each other.
During the years several separate radios have also been connected to the system. Radios that are at sites in small towns or at shopping centres.
Also a fixed mobile radio in the Swedish public saftey Tetra network, Rakel, has been added. With voice communication and its status reports also going into the StatusLog.