Standard terms of Warranty

For our General Terms and Conditions (GTC) and our SLA Terms and Conditions (SLATC) please click the keys to the right. In the event of any contradictions between the GTC, SLATC and information on this or other pages on www.lse.se, then the following order of precedence applies: SLATC takes priority over GTC and any information on this or other pages on www.lse.se. GTC takes priority over any information on this or other pages on www.lse.se

The standard warranty period is 1 year for hardware and 90 days for software from when the package arrives at the address stated on the order. The warranty is “FCA” Kista, Sweden.

Our standard turn around time (TAT) for hardware units sent to us for repair is 30 days. We offer SLA with quicker TAT, please contact us for more information. If a hardware unit does not function as expected, please contact us before returning it. Many issues can be identified and resolved remotely. If the unit needs to be sent to us for repair, please contact us to obtain a RMA number and shipping/document instructions.

The cost of shipping to us will be carried by you and we will accept the cost for return shipping.

We continuously work to resolve errors, address faults, and provide updates, for example those required for compatibility (e.g. updates needed due to a radio model firmware upgrade).

Once a new software version is released this will be communicated via our normal marketing channels including on www.lse.se

Extended warranty on hardware and software is available via our Service Level Agreements (SLA) at the time of purchase.

Please contact us for more information.

Once the warranty period has expired, hardware repairs and software updates remain available at a cost.

Please reach out to us for assistance.