At some alarm centres and other large dispatch centrals there are many radios and operators. When for example a guard in the field needs to call the central he has to choose which radio or operator to call. Same thing when he needs to report for example that he has arrived at an incident site, he calls in and one of the dispatchers scribles it down on a piece of paper.

With the help of StatusLog you get both a structured call queue and you get status reports directly into a data base, with everything time stamped.

Every dispatcher computer in the network will display the same information in real time.

Every incoming status is logged in the system with a time stamp. Status can for example be “log-in”, “lunch”, “going in to the customer” etc. Status messages can also be exported to other systems.

You choose for each status if you want it to show on the dispatcher screens or just be logged into the server.

Mimer StatusLog will also log voice call requests from users in the field. In that manor all calls to the operators will be made to one radio number and put into a queue.

Disregarding how many operators that is on duty. The operators can handle the calls in the correct order and choose which operator is the right one to handle every call.

An emergency call will trigger a red square across all dispatcher screens and an alarm tone from the computers until one dispatcher clears the alarm.

The emergency shows up at the top of the voice call queue.

Every call is time stamped when it is received, when it is first answered and when it is last handled.

A priority call or emergency call is given a higher status and can be hooked up with an external alarm signal to alert the operators.